Susan thank you for reaching out to resolve this matter, it made all the difference. Just to clarify I contacted Support through emails, since live chat wasn't available 17 times. You explained that my emails some how went to spam but only twice did I get a response. As I promised and since you contacted me, which was all I wanted, and in the end resolved this matter I have changed my 1 star status to 4 stars. Because of you and how you handled this complaint is the reason my review has changed. Just a heads-up on other complaints I have seen that yes if you are a player from the USA you will have to use a VPN and change your location to Germany and that will allow you more games to play, not all but quite a few more than none at all.

They have the lowest RTP in games careful I saw games with 92RTP and in other casino same game 96.10 and when they give you bonus money magically the RTP change because if you win big you can't cash out only 10× they gave me yesterday 30€ bonus i played in a game of thunderkick with 1€ bet and the game gave back in bonus over 1000€ but I lost this money couldn't cash out but I played this game a lot with 1€ 2€ bet and in bonus only gave back under 50€ it's a fraud and they give bonus for 5 star review in trustpilot