Waiting on redemption payout since 9/14 it’s well over two months now. It’s buried in the TOS that it could take up to 90 days. I contact support on a weekly basis asking for updates, they say “we are passsing this along to our redemption team.” Then do absolutely nothing about it.

Es un gran casino

Hace más de año y medio que sigo los servicios de TPO y de lo mejor.Los grupos de Telegram de Binarias, Criptomonedas y Tenis funcionan en el LARGO PLAZO y con una BUENA GESTIÓN DE CAPITAL. La mejor forma de ganar dinero, desde mi forma de ver es con los Retos de Tenis con administración de los fondos. Gane tres veces y me depositaron a mi cuenta de PayPal.

Really fun and exciting!! Very addicting to say the least...lol

I honestly can’t believe how difficult this casino has made it for me to self-exclude. In my experience, their “responsible gaming” policies feel completely meaningless because no one actually follows them.I first reached out through live chat, where I was told they “can’t close accounts” and that I needed to call support instead. So I called, only to be told that I needed to use live chat. When I went back to chat, they repeated again that they cannot help with self-exclusion. It felt like being stuck in an endless loop where no one takes responsibility.I’ve now sent three emails requesting self-exclusion, and I haven’t received a single reply. Not even an acknowledgement.For a company that advertises responsible gaming, my experience has been the complete opposite. I’ve tried repeatedly to follow their process and protect myself, but it feels like they’re making it as hard as possible.I’m extremely disappointed and genuinely concerned that a casino in 2025 can still handle self-exclusion this poorly. I will not be using this site again, and I strongly urge others to be cautious.EDIT: They wrote all this back, but know that I have yet to receive any email back from them after a week and my account is still fully active :)