I honestly can’t believe how difficult this casino has made it for me to self-exclude. In my experience, their “responsible gaming” policies feel completely meaningless because no one actually follows them.I first reached out through live chat, where I was told they “can’t close accounts” and that I needed to call support instead. So I called, only to be told that I needed to use live chat. When I went back to chat, they repeated again that they cannot help with self-exclusion. It felt like being stuck in an endless loop where no one takes responsibility.I’ve now sent three emails requesting self-exclusion, and I haven’t received a single reply. Not even an acknowledgement.For a company that advertises responsible gaming, my experience has been the complete opposite. I’ve tried repeatedly to follow their process and protect myself, but it feels like they’re making it as hard as possible.I’m extremely disappointed and genuinely concerned that a casino in 2025 can still handle self-exclusion this poorly. I will not be using this site again, and I strongly urge others to be cautious.EDIT: They wrote all this back, but know that I have yet to receive any email back from them after a week and my account is still fully active :)

Pretty cool casino and different might I add you can earn rewards playing on other casinos which I found quite cool

Pledoo has quickly become one of my favorite casinos. Firstly, it's easy to deposit using any method, and I can always expect to receive my withdrawals promptly. Secondly, their support team has always been helpful whenever I've had any issues. Lastly, there are so many different slots and providers to choose from! I can have all my favorites in one place, whereas before I had to juggle between many casinos to play them all.